Handee Lock & Key Limited Warranty

Service protection

Limited warranty information for eligible Handee Lock & Key services and workmanship.

1. Who Provides and Receives This Limited Warranty

This Limited Warranty is provided by Handee Lock and Key LLC, doing business as Handee Lock & Key. Unless applicable law requires otherwise, coverage is provided only to the original customer identified on HLK’s invoice or service record and is not transferable. The customer may be asked to provide the invoice number, service date, telephone number, email address, vehicle information, property address, or other reasonable information needed to locate the original transaction.

Coverage applies only to eligible products and services furnished by HLK and only when the related invoice has been paid. The terms in effect on the date of purchase or service govern that transaction. Later revisions will not reduce coverage already provided for an earlier transaction.

2. Warranty Periods

The applicable warranty period begins on the date the covered service is completed or the covered automotive key item is delivered, whichever applies.

3. What the Workmanship Warranty Covers

The workmanship warranty covers a failure of the specific work performed by HLK when the failure is directly attributable to defective workmanship by HLK and arises during normal, intended use within the applicable warranty period. Coverage is limited to the affected portion of the original service.

Residential and commercial workmanship

Depending on the original work order, covered workmanship may include rekeying, keying compatible locks alike, cylinder service, installation or adjustment of compatible mechanical lock or door hardware, broken-key extraction, and other locksmith work specifically shown on the invoice. The warranty does not convert HLK into the warrantor of every door, frame, hinge, access-control component, electrical system, or manufacturer-supplied product associated with the opening.

Automotive workmanship

Depending on the original work order, covered automotive workmanship may include key cutting, key or remote programming, lock or ignition service, broken-key extraction, and other work specifically shown on the invoice. Coverage applies only to a defect caused by HLK’s workmanship and not to an independent vehicle, module, wiring, antenna, immobilizer, battery, software, or mechanical condition.

4. What the Automotive Key-Item Warranty Covers

For six months, HLK warrants that an eligible automotive key item supplied by HLK will be free from defects in materials and ordinary operation under normal use. This product warranty applies to the specific item supplied by HLK and does not guarantee that the vehicle, its electronic systems, or future manufacturer software changes will remain compatible or free from unrelated defects.

Consumable batteries are covered only if they are nonfunctional when the item is delivered, unless a different battery warranty is stated in writing on the invoice. Cosmetic wear that does not impair ordinary operation is not a defect.

5. What Is Not Covered

This Limited Warranty does not cover a condition to the extent it results from or is attributable to:

Normal wear and tear, expected maintenance, depleted consumable batteries, cosmetic wear, fading, or finish deterioration that does not impair ordinary operation.

Loss, theft, misplacement, unauthorized possession, or inability to produce the warranted item for reasonable inspection.

Misuse, abuse, neglect, improper storage, impact, crushing, bending, water or liquid exposure, excessive heat, contamination, corrosion, accident, vandalism, burglary, forced entry, fire, flood, lightning, severe weather, or another external event.

A preexisting condition, concealed defect, compatibility limitation, or condition outside the work HLK agreed to perform.

Vehicle battery, charging-system, immobilizer, antenna, receiver, wiring, control-module, software, network, mechanical, or manufacturer-related conditions not caused by HLK’s covered workmanship.

Door, frame, hinge, closer, alignment, structural, electrical, access-control, fire-alarm, gate, or other building condition outside HLK’s covered work.

Manufacturer recalls, service campaigns, software updates, security changes, system resets, or later configuration changes.

A customer-supplied key, fob, remote, lock, cylinder, hardware item, electronic device, or other product, except that eligible HLK workmanship performed on a customer-supplied item remains covered for the applicable workmanship period when the item was represented as compatible and serviceable.

Unauthorized duplication, programming, disassembly, alteration, modification, attempted repair, or other interference, but only to the extent that it causes or contributes to the claimed condition or prevents reliable inspection or diagnosis.

Failure to follow reasonable operating, care, maintenance, or security instructions provided with the product or service.

An exclusion will be applied only to the extent reasonably related to the claimed condition. Unrelated work or the mere use of another provider for an unrelated service does not, by itself, void this Limited Warranty.

6. How to Make a Warranty Claim

To request warranty service, the customer must contact HLK during the applicable warranty period and provide reasonable information about the claimed condition.

Contact HLK at 912-527-8700 or info@handeelockandkey.com.

Identify the original customer, invoice or service date, affected vehicle or property, and the specific item or service involved.

Describe when the condition began, how it occurs, and any events, repairs, programming, alterations, or damage that may be relevant.

Provide photographs, video, documents, diagnostic information, or other reasonable evidence when requested and reasonably available.

Make the affected item, vehicle, property, or work area reasonably available for inspection.

A claim reported during the applicable warranty period will not be denied solely because inspection or approved warranty work occurs after the period expires. HLK may deny a claim when the customer does not provide information or access reasonably necessary to identify the original transaction and evaluate the claimed condition.

7. Automotive Items Must Be Presented to HLK

For an automotive warranty claim, the customer must present the affected key, remote, fob, part, or other warranted item to HLK. When the claimed condition may involve vehicle programming, communication, locks, ignition, immobilizer, antenna, module, wiring, or another vehicle system, the customer must also make the vehicle reasonably available to HLK at a mutually agreed location.

HLK must receive a reasonable opportunity to inspect the claimed condition and, when coverage applies, to provide an available warranty remedy before the customer authorizes another provider to alter or repair the specific item or work that is the subject of the claim. This requirement does not prevent reasonable immediate action necessary to protect personal safety or prevent additional property damage.

8. Work by Other Providers

Using another locksmith, dealership, repair facility, contractor, or service provider does not automatically void this Limited Warranty. However, HLK may deny coverage to the extent that third-party work, programming, disassembly, modification, damage, loss of components or data, or other interference caused or contributed to the claimed condition, changed the condition before HLK could inspect it, or prevents HLK from reliably determining the original cause or providing the original remedy.

If the customer authorizes another provider to diagnose, alter, repair, reprogram, replace, or dispose of the specific item or work involved before giving HLK a reasonable opportunity to inspect and remedy the claim, HLK may deny the claim when that action materially impairs HLK’s ability to verify or remedy the original condition. HLK is not responsible for another provider’s diagnostic charges, labor, parts, towing, travel, replacement costs, or other expenses unless HLK authorized those expenses in writing before they were incurred.

9. HLK’s Warranty Remedies

After evaluating an eligible claim, HLK will select the appropriate remedy based on the nature of the condition, safety, compatibility, available parts, and the circumstances of the original service.

HLK may use a new or serviceable replacement item of reasonably comparable function when the identical item is unavailable. A refund may be conditioned on return of the affected item when return is reasonably possible and lawful. Issuance of a refund ends further warranty coverage for the refunded item or service.

A repaired or replacement item provided as a warranty remedy is covered for the remainder of the original warranty period or 30 days from the date of the remedy, whichever is longer, unless applicable law requires a longer period. These remedies are exclusive only to the extent permitted by law and only while they provide the relief required by applicable law.

10. Charges and Scheduling

HLK will not charge for the approved repair, re-performance, replacement, or refund that constitutes the covered warranty remedy. The warranty does not include towing, rental vehicles, loss of use, shipping, travel outside HLK’s regular service area, removal or access work outside the original service scope, or charges imposed by another provider unless HLK agrees in writing or applicable law requires otherwise.

If inspection shows that the condition is not covered, HLK may offer additional work at the customer’s expense. Any diagnostic, trip, service-call, parts, or labor charge for noncovered work will be disclosed before that additional work is authorized. Warranty evaluation and approved remedies will be completed within a reasonable time, considering scheduling, parts availability, customer access, and the nature of the work.

11. Manufacturer Warranties and Customer-Supplied Products

Except for eligible automotive key items expressly covered by Section 4, this document does not create a separate HLK written product warranty for locks, cylinders, closers, exit devices, electronic locks, vehicle parts, access-control components, or other goods. Such products may carry a separate manufacturer warranty. Manufacturer warranty coverage, procedures, exclusions, and remedies are determined by the manufacturer.

HLK does not warrant the materials, quality, durability, compatibility, or performance of a customer-supplied product. When HLK agrees to install, cut, program, or service a customer-supplied product, only the eligible HLK workmanship is covered for the applicable workmanship period, and only if the item was represented as compatible and serviceable.

12. Implied Warranties

13. Limitation of Incidental and Consequential Losses

14. Mandatory Individual Arbitration and Class-Action Waiver

Covered disputes. For this Limited Warranty, a “covered dispute” means any dispute, claim, or controversy arising out of or relating to this Limited Warranty, an HLK warranty claim, warranty coverage or remedies, an eligible product or service furnished by HLK to which this Limited Warranty applies, or the condition or performance of the affected work or item. When the customer separately acknowledges an arbitration agreement on the estimate, work order, service authorization, invoice, electronic sign-off, or other transaction document, that separately acknowledged agreement controls to the extent its scope is broader than this warranty-specific provision. Covered disputes under a separately acknowledged service-transaction agreement may expressly include claims based on contract, warranty, statute, negligence, tort, property damage, and personal or bodily injury.

IMPORTANT — MANDATORY INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS LEGAL RIGHTS, INCLUDING THE RIGHT TO HAVE A DISPUTE DECIDED BY A JUDGE OR JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Agreement to arbitrate. Except for matters that qualify for the small-claims option below and matters that applicable law does not permit to be arbitrated, HLK and the customer agree that any covered dispute will be resolved by final and binding individual arbitration before one neutral arbitrator rather than in court.

Federal Arbitration Act. The parties acknowledge that the products, services, equipment, communications, payment processing, and other aspects of transactions covered by this Limited Warranty involve and affect interstate commerce. This arbitration agreement is governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1–16, including as to its interpretation, enforceability, and enforcement. The arbitrator shall apply applicable substantive Georgia law to the underlying claims except where federal law or another applicable law controls.

Informal notice first. Before filing arbitration, the claimant must give the other party a written Notice of Dispute describing the claimant’s name and contact information, the transaction involved, the nature and factual basis of the dispute, and the relief requested. Notice to HLK must be sent to Handee Lock and Key LLC, 1295 Dorsey Clark Rd, Sylvania, GA 30467, and may also be emailed to info@handeelockandkey.com. The parties will have 30 days after receipt of a complete Notice of Dispute to try in good faith to resolve the matter before arbitration is filed. A limitations period is tolled during that 30-day period to the extent permitted by law.

Administrator and rules. Arbitration will be administered by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules and Mediation Procedures in effect when the arbitration is filed, as modified by this agreement. If those rules conflict with a nonwaivable requirement of applicable law, the law controls. If AAA is unavailable or declines to administer the dispute and the parties cannot agree on a substitute administrator, a court of competent jurisdiction may appoint an arbitrator or administrator consistent with the FAA.

Hearing and remedies. The arbitrator may award any individual remedy or relief that a court could award under applicable law, including compensatory damages, statutory damages, injunctive relief, and attorney fees when authorized by law. Inclusion of a claim in arbitration changes the forum and procedure for resolving that claim; it does not by itself waive, release, cap, or otherwise limit any substantive remedy or liability that cannot lawfully be waived or limited. Any hearing may be conducted by telephone, video conference, documents-only procedure, or in person as permitted by the applicable rules. An in-person consumer hearing will occur at a reasonably convenient location for the consumer unless the parties agree otherwise.

Fees. Consumer arbitration fees will be allocated under the AAA Consumer Arbitration Rules and applicable fee schedule, except that HLK will pay any amount that applicable law or those rules require the business to pay. HLK will not seek to shift its arbitration fees or arbitrator compensation to an individual consumer except where applicable law and the AAA rules expressly permit that result for a frivolous or bad-faith claim.

Small-claims option. Either party may bring an individual claim in a court of competent jurisdiction that qualifies as a small-claims matter, so long as the claim remains individual and is not removed, transferred, or appealed into a court that would conduct the matter as a class, collective, consolidated, or representative action. If a qualifying small-claims action is filed after an arbitration demand, either party may ask that the arbitration be closed as permitted by the AAA rules.

INDIVIDUAL PROCEEDINGS ONLY; CLASS-ACTION WAIVER. HLK AND THE CUSTOMER EACH AGREE THAT A COVERED DISPUTE MAY BE BROUGHT ONLY IN THAT PARTY’S INDIVIDUAL CAPACITY. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY MAY BRING, JOIN, OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION, AND AN ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF DIFFERENT PERSONS OR PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING WITHOUT THE WRITTEN AGREEMENT OF ALL AFFECTED PARTIES. THE USE OF COMMON OR COORDINATED COUNSEL DOES NOT, BY ITSELF, AUTHORIZE CLAIM CONSOLIDATION OR CLASSWIDE RELIEF.

Who decides enforceability. A court, rather than the arbitrator, will decide disputes concerning whether an arbitration agreement was formed and whether the individual-proceedings/class-action waiver is enforceable. All other disputes concerning the interpretation, applicability, scope, or enforceability of this arbitration section are for the arbitrator to decide to the extent permitted by law.

Survival and severability. This arbitration agreement survives completion or cancellation of the transaction, payment, warranty expiration, termination of a customer relationship, and changes to these Terms or this Limited Warranty. If a portion of this arbitration section is unenforceable, it will be severed or limited to the minimum extent necessary and the remainder will remain in effect; however, if the prohibition on class or representative arbitration is held unenforceable as to a particular claim or requested remedy, that claim or remedy will proceed in court and not in class or representative arbitration to the extent required by law.

15. Legal Rights and Construction

This Limited Warranty gives the customer specific legal rights. The customer may also have other rights under applicable federal or state law. Nothing in this document excludes, waives, or limits a right or remedy that cannot lawfully be excluded, waived, or limited.

The stated warranty periods define the duration of HLK’s voluntary express coverage. They do not shorten a legal filing period that applicable law does not permit the parties to shorten. If a provision is found unenforceable, it will be limited or severed only to the minimum extent necessary, and the remaining provisions will continue to apply.

No employee, technician, vendor, or other person may expand or modify this Limited Warranty orally. Any transaction-specific change must be stated in a writing issued or approved by an authorized representative of HLK. A transaction-specific written warranty term controls over a conflicting general term in this document.

16. Contact Information

Warranty questions and claims may be directed to:

Handee Lock and Key LLC

Doing business as Handee Lock & Key

1295 Dorsey Clark Rd

Sylvania, GA 30467

Mailing and appointment-only business address. Please contact us before visiting.

Telephone: 912-527-8700

Email: info@handeelockandkey.com

Website: handeelockandkey.com

This document contains limited workmanship warranties for eligible locksmith services and a limited written product warranty for eligible automotive key items supplied by Handee Lock and Key LLC, doing business as Handee Lock & Key (“HLK,” “we,” “us,” or “our”). It should be reviewed before purchasing a covered product or service. A free copy is available on request.

SUBJECT TO APPLICABLE LAW, HLK’S SOLE OBLIGATION AND THE CUSTOMER’S EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY WILL BE, AT HLK’S DISCRETION: (1) REPAIRING OR RE-PERFORMING THE AFFECTED COVERED WORK; (2) REPAIRING OR REPLACING THE AFFECTED WARRANTED ITEM; OR (3) REFUNDING THE AMOUNT ACTUALLY PAID TO HLK FOR THE AFFECTED ITEM OR SERVICE. THE REMEDY APPLIES ONLY TO THE AFFECTED PORTION OF THE TRANSACTION.

NO IMPLIED WARRANTY THAT CANNOT LAWFULLY BE DISCLAIMED OR LIMITED IS DISCLAIMED BY THIS DOCUMENT. TO THE EXTENT PERMITTED BY LAW, ANY IMPLIED WARRANTY APPLICABLE TO AN ELIGIBLE AUTOMOTIVE KEY ITEM SUPPLIED BY HLK, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, IS LIMITED IN DURATION TO SIX MONTHS FROM DELIVERY. THIS DURATION LIMIT DOES NOT APPLY WHERE IT IS PROHIBITED, UNCONSCIONABLE, OR OTHERWISE UNENFORCEABLE.

TO THE EXTENT PERMITTED BY LAW, HLK WILL NOT BE LIABLE UNDER THIS LIMITED WARRANTY FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL ECONOMIC LOSSES, INCLUDING LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, LOSS OF USE, RENTAL EXPENSES, TOWING, TRAVEL, OR UNAUTHORIZED THIRD-PARTY CHARGES. THIS LIMITATION DOES NOT APPLY TO PERSONAL INJURY, DAMAGE OR LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, FRAUD, WILLFUL MISCONDUCT, OR ANY OTHER MATTER FOR WHICH A LIMITATION WOULD BE UNENFORCEABLE.