Text Messaging Terms and Conditions

Text messaging terms

Terms that apply to optional text-message communications from Handee Lock & Key.

Effective date: September 1, 2026

These Text Messaging Terms and Conditions govern text messages sent by or on behalf of Handee Lock & Key, operated by Handee Lock and Key LLC. They apply only to text messaging and do not replace any separate terms governing locksmith services, payments, warranties, cancellations, or website use.

1. Types of text messages

Handee Lock & Key may use text messaging for legitimate business communications, including:

Responding to inquiries

Scheduling and confirming appointments

Appointment reminders

Arrival and service updates

Requesting information, documents, or photographs

Providing estimates

Sending invoices, payment links, and receipts

Sending payment reminders

Providing service follow-up

Requesting customer reviews

Addressing authorization, safety, security, or account matters

Other communications related to an inquiry, transaction, or locksmith service

Messages may be sent directly by a Handee Lock & Key representative or through automated operational features of a business messaging platform.

Handee Lock & Key does not presently conduct bulk promotional or general marketing text campaigns.

2. Consent to receive text messages

You may consent to receive text messages by:

Providing your mobile number and asking or agreeing to communicate by text

Initiating a text conversation with Handee Lock & Key

Providing consent through an eligible website form or other documented method

Opting back in after a previous opt-out

Consent to receive marketing text messages is not a condition of purchasing locksmith services.

When text-message consent is collected through an online form:

The consent request should be presented separately from consent for email, telephone calls, or general terms

The text-message consent box will not be selected in advance

Consent will not be required to complete a basic transaction unless texting is reasonably necessary to provide a feature expressly requested by the customer

Handee Lock & Key obtains text-message consent directly from customers and prospective customers. We do not use purchased, rented, scraped, or third-party lead lists for text-message campaigns.

3. Message frequency

Message frequency varies depending on your inquiry, appointment, transaction, payment status, service needs, and communications with Handee Lock & Key.

An active service request may produce multiple messages relating to scheduling, arrival, authorization, estimates, payment, and follow-up.

4. Message and data rates

Message and data rates may apply.

Your wireless carrier may charge you according to your mobile service plan. Handee Lock & Key is not responsible for carrier charges, data charges, or other fees imposed by your telecommunications provider.

5. How to opt out

You may stop text messages by replying with any of these recognized keywords:

STOP, UNSUBSCRIBE, QUIT, CANCEL, or END

Keywords are not case-sensitive.

When a supported opt-out keyword is received, the messaging system will ordinarily:

Send an automated confirmation

Block future text messages for the applicable number pair

Add the number to the account-wide opt-out list

After opting out, you should not receive additional text messages from that number unless you later opt back in or applicable law permits the communication.

The messaging system may not automatically recognize natural-language requests such as “please do not text me.” Handee Lock & Key will honor a clear request to stop text messages when that request is reviewed by an authorized representative.

A text-message opt-out does not prevent Handee Lock & Key from contacting you through another appropriate method concerning an active inquiry, appointment, transaction, payment, authorization, safety, security, or legal matter.

6. How to opt back in

After opting out, you may reactivate text messages by replying with one of these supported keywords:

START, SUBSCRIBE, RESUME, CONTINUE, UNSTOP, or DÉBUT

When a supported opt-in keyword is received, the messaging system will ordinarily:

Remove the prior messaging block

Reactivate the text conversation

Return the number to active status

Send an automated opt-in confirmation

The opt-in confirmation may state:

You have successfully opted back into text messages from Handee Lock & Key. Messaging frequency may vary. Reply STOP to cancel at any time. Reply HELP for assistance. Message & data rates may apply.

7. Help and support

Reply HELP for assistance.

The automated HELP response will identify Handee Lock & Key, provide support information, remind you how to opt out, and state that message and data rates may apply.

You may also contact us directly:

Handee Lock & Key

Telephone: 912-527-8700

Email: info@handeelockandkey.com

Website: www.HandeeLockandKey.com

Mailing and appointment-only business address:

1295 Dorsey Clark Rd

Sylvania, GA 30467

Please contact us before visiting.

8. Mobile opt-in information and consent

No mobile opt-in information or text-message consent will be shared with third parties or affiliates for marketing or promotional purposes.

Handee Lock & Key does not sell, rent, or provide mobile telephone numbers, SMS opt-in information, or text-message consent to another business for that business’s independent marketing or promotional purposes.

Mobile opt-in and text-message consent information is excluded from any other information-sharing provision that could otherwise be interpreted to permit such marketing or promotional disclosure.

We may provide limited information to service providers that help us operate our messaging system, deliver messages, maintain records, prevent fraud, support customer service, or comply with legal obligations. Those providers may use the information only for the services they perform for us or as otherwise permitted by law.

9. Privacy

Information collected through text messaging may include:

Your name and mobile telephone number

Message content

Photographs, documents, or other information you send

Message dates and times

Delivery and opt-out records

Appointment, estimate, invoice, payment, and service information

Internal notes related to your inquiry or service history

Our handling of personal information is also governed by the Handee Lock & Key Privacy Policy.

10. Record retention

Handee Lock & Key may retain text messages, consent records, opt-out records, service communications, and related information according to business need.

Records may be retained while the customer relationship or service history remains useful and as reasonably necessary for:

Completed transactions

Taxes and accounting

Fraud prevention

Ownership or authorization verification

Warranty or service history

Legal claims or disputes

Insurance

Payment or collection matters

Security and access-control records

Maintaining opt-out suppression lists

Records that are no longer reasonably useful may be periodically deleted, subject to legal, technical, and operational limitations.

11. Delivery limitations

Text-message delivery is not guaranteed. Messages may be delayed, filtered, blocked, duplicated, misdirected, or not delivered because of circumstances outside Handee Lock & Key’s control, including:

Carrier limitations

Network interruptions

Device settings

Number changes

Service outages

Spam filtering

Incorrect telephone numbers

Other technical conditions

Do not rely on text messaging as the only method for urgent, emergency, safety-related, or time-sensitive communications. Call 912-527-8700 when immediate attention is needed.

Wireless carriers are not responsible for delayed or undelivered messages.

12. Prohibited messaging practices

Handee Lock & Key does not use its messaging program to distribute unlawful, deceptive, abusive, fraudulent, phishing, spam, or prohibited high-risk content.

Recipients may not use text messaging with Handee Lock & Key to:

Send unlawful, threatening, abusive, or fraudulent content

Transmit malicious files or harmful code

Impersonate another person

Provide false ownership or authorization information

Attempt to obtain unauthorized access to a vehicle, property, account, lock, key system, or security record

Handee Lock & Key may refuse or discontinue text communications connected with suspicious, unsafe, unauthorized, or unlawful activity.

13. Changes to these terms

Handee Lock & Key may update these Text Messaging Terms and Conditions when its messaging practices, service providers, legal obligations, or carrier requirements change.

The updated version will be posted on the website with a revised effective date. Continued participation in the messaging program after an update is subject to the revised terms and any consent requirements imposed by law.

14. Contact us

Questions, privacy requests, or concerns about text messaging may be directed to: