Privacy & data use
How Handee Lock & Key handles information collected through this website and its services.
Effective date: September 1, 2026
This policy applies to information collected through our website, telephone calls and voicemail, text messages, email communications, estimates, invoices, payments, service records, in-person interactions, automotive, residential, and commercial locksmith services, and other communications directly connected with our business. It does not control the independent privacy practices of third-party websites, platforms, manufacturers, payment processors, government-authorized systems, or service providers.
1. Information We May Collect
The information we collect depends on how a person contacts us, the service requested, and the information reasonably needed to verify authorization, schedule service, perform work, process payment, maintain service records, protect customers and property, or comply with business and legal requirements.
Contact and customer information may include a name, telephone number, email address, service address, billing address, current service location, requested service description, appointment information, customer instructions, notes related to an inquiry or completed service, and records of previous communications.
Estimate, transaction, and payment information may include estimates, invoices, payment status, transaction records, receipts, refunds or adjustments, and records reasonably needed for accounting, tax, warranty, fraud-prevention, collection, insurance, or dispute-resolution purposes. Payment-card and banking information may be processed by payment-service providers. HLK may receive transaction confirmations, payment status, limited account details, or other records needed to document the transaction, while the payment provider independently processes financial information under its own terms and Privacy Policy.
2. Automotive Service Information
When automotive locksmith service is requested, we may collect a vehicle year, make, model, trim, vehicle identification number, license-plate information, vehicle location, key or remote information, lock, ignition, immobilizer, or diagnostic information, information about prior keys or repairs, and photographs of the vehicle, keys, locks, ignition, diagnostic screens, existing damage, or completed work.
Certain services require us to verify that the person requesting service owns or is authorized to access the vehicle. Depending on the circumstances, we may request or review government-issued identification, registration, title, insurance documentation, a rental agreement, employer or fleet authorization, dealership documentation, a work order, written authorization from the owner, or another document reasonably necessary to establish authorization.
Authorization documents may be visually inspected, photographed, copied, entered into a service record, or submitted to an authorized vehicle manufacturer, key-code provider, security-information system, or industry verification service when required to obtain vehicle information or perform the requested work. When identification or ownership images are collected solely for HLK verification, we generally delete them after verification is completed. When information is submitted to an outside authorized provider, that provider’s systems, settings, agreements, retention practices, and Privacy Policy also apply. HLK generally deletes its temporary copy after the required submission is completed unless continued retention is reasonably necessary for an insurance matter, dispute, suspected fraud, off-site authorization, or another documented business or legal purpose.
3. Residential and Commercial Service Information
When residential or commercial locksmith service is requested, we may collect a property or facility address, the customer’s relationship to the property, owner or property-manager information, business name, names of employees, managers, tenants, agents, or authorized contacts, photographs of doors, locks, hardware, or relevant portions of the property, keying and rekeying information, master-key or restricted-key records, key-control records, authorized access lists, access-level information, lock, key, credential, or programming codes, electronic-access information, and information about prior service or existing hardware.
We may request documentation reasonably necessary to verify that a person is authorized to request service. Depending on the circumstances, this may include identification, a lease, property-ownership or tax records, property-management authorization, employer authorization, written authorization from an owner, a court order, trust or estate documents, or other documentation appropriate to the situation. These documents may be viewed, copied, photographed, or retained when reasonably necessary to verify authority, document the service, prevent fraud, address an insurance matter, or maintain an appropriate service record.
Commercial service records may be retained while useful for authorized future service. These records may include master-key information, restricted-key records, access lists, key-control records, electronic passcodes, and programming information. Because these records can contain sensitive security information, access is limited to persons with a legitimate business need.
4. Photographs and Service Documentation
HLK may receive or take photographs of vehicles, VIN plates, registration or title documents, customer identification, keys, remotes, locks, ignitions, doors, hardware, diagnostic or programming screens, property conditions relevant to the requested work, existing damage, work in progress, and completed work.
Photographs may be used to identify parts or equipment, verify ownership or authorization, prepare for a service call, document vehicle or property condition, support an estimate, invoice, warranty, insurance matter, or dispute, maintain commercial service records, or comply with manufacturer, industry, security, or legal requirements.
Temporary identification and ownership-verification images are generally deleted after verification or required submission is completed unless continued retention is reasonably necessary. Residential photographs are generally retained only while useful for the immediate service, authorization, warranty, insurance, or dispute purpose. Commercial service photographs and certain automotive photographs may be retained while useful for future service, account history, insurance, warranty, security, or dispute purposes.
5. Telephone Calls, Voicemail, and Call Records
Our business telephone system may collect or retain caller telephone numbers, call dates and times, call duration, voicemail, call recordings, call transcriptions, automated or artificial-intelligence-generated call summaries, and notes created during or after a call.
Business calls may be recorded for training, quality assurance, service documentation, dispute resolution, fraud prevention, and communication accuracy. Where a call is recorded, notice may be provided through an automated greeting or another appropriate method. Recordings, transcriptions, summaries, and related records are accessible only to the owner, authorized managers, and service providers supporting the telephone system when access is required to provide their services.
HLK retains call records according to business need and periodically deletes records that are no longer reasonably useful for training, quality assurance, customer service, transaction documentation, legal, insurance, fraud-prevention, or dispute purposes. The telephone provider may maintain additional records under its own systems, settings, agreements, and Privacy Policy.
6. Text Messages
HLK may use text messaging to respond to inquiries, schedule or confirm appointments, provide arrival or service updates, request information or photographs, send estimates, invoices, payment links, or receipts, follow up regarding service, request customer feedback or reviews, and provide other communications reasonably related to a customer’s request or relationship with HLK.
Messages may be sent by an individual, through a business messaging platform, or through an automated operational feature. HLK does not presently send bulk promotional or general marketing text campaigns. Customers may ask us to stop nonessential text communications at any time. Automated opt-out requests may be processed by our messaging provider, and customers may also contact us directly for assistance.
We may retain text-message records and opt-out records as reasonably necessary to document communications, maintain service history, prevent unwanted communications, resolve disputes, or comply with applicable requirements. Text messaging is also governed by our separate Text Messaging Terms and Conditions.
7. Email Communications
HLK may use email to respond to inquiries, schedule service, send estimates, invoices, and receipts, follow up regarding service, request reviews or feedback, communicate about an existing customer relationship, and conduct lawful business marketing where permitted.
HLK does not presently maintain a bulk promotional email list or conduct regular bulk promotional email campaigns. HLK may use customer contact information for lawful marketing in the future, subject to applicable consent, identification, and opt-out requirements. A request to stop marketing communications does not prevent HLK from sending nonmarketing messages reasonably necessary to respond to an inquiry, schedule or perform requested service, provide transaction records, address an account or payment issue, communicate safety or security information, or comply with a legal obligation.
8. Information Collected Through Our Website
Our website may collect information that a visitor voluntarily submits through a contact or service-request form, email link, telephone link, or another submission method. Depending on the fields and features available at the time, submitted information may include a name, telephone number, email address, city or service location, vehicle information, requested service, a free-text message, communication preferences, photographs or files, and other information the visitor chooses to provide.
The website is built on WordPress and is supported through website-hosting and maintenance providers, including GoDaddy and Mainstreethost. Website submissions may be transmitted to HLK by email or another configured delivery method and may also be processed or retained within WordPress, provider systems, security logs, or backups according to the site configuration and the providers’ own settings, agreements, and privacy practices. HLK does not control every aspect of an independent provider’s storage or retention systems.
Visitors should avoid submitting information that is not reasonably necessary for their request. When sensitive ownership or authorization records are needed, HLK may provide instructions for submitting them through an appropriate channel.
9. Cookies, Analytics, Security, and Similar Technologies
The website may use cookies, local storage, server logs, and similar technologies that are necessary to operate, secure, measure, and improve the site. These technologies may process an Internet Protocol address, browser and device information, operating system, pages visited, date and time of access, referring website, general geographic information derived from an IP address, and interactions with website features.
HLK uses Google Analytics 4 to understand general website use and performance. Google Analytics may use first-party cookies and related identifiers to distinguish visits and sessions and may process technical and usage information according to Google’s systems and privacy terms. Google Signals is disabled for the HLK property, and user-provided data collection is disabled. Google’s retention of analytics information is governed by the account settings and Google’s own terms and privacy practices.
The website uses Wordfence for security. Wordfence may process technical and security information, including IP addresses, request details, browser information, and information associated with suspected malicious activity, as needed to protect the website. The website also uses Trustindex to display reviews. When an external review script or related content loads, the provider may receive technical information such as an IP address, browser information, device information, and the page requesting the content.
Local caching and image-optimization tools may process or store technical website files and related delivery information to improve performance. GoDaddy, Mainstreethost, WordPress-related services, security providers, and backup providers may maintain server logs, cached files, security records, or backups under their own systems, settings, agreements, and privacy policies.
The website does not currently display a general cookie-consent banner. If HLK later implements a consent-management tool, visitors may be offered controls to accept, reject, or manage optional technologies and to withdraw or change a prior choice. The available controls will depend on the final website configuration and applicable requirements. Additional details are provided in our Cookie Notice.
10. How We Use Information
HLK may use information to respond to inquiries, confirm identity, ownership, or authorization, determine whether requested service can be performed, schedule and dispatch service, communicate with customers, prepare estimates, identify and obtain appropriate parts, keys, codes, or service information, perform locksmith work, diagnose lock, key, ignition, access, or vehicle-security issues, process payments, issue invoices and receipts, maintain customer and service records, provide follow-up, warranty, or repeat service, train personnel, review call-handling quality, protect customers, property, vehicles, workers, and the business, detect or prevent fraud, unauthorized access, abuse, or unlawful activity, maintain key-control and access records, improve services and the website, conduct lawful marketing subject to applicable consent and opt-out rights, comply with accounting, tax, insurance, contractual, legal, and regulatory obligations, establish or defend legal claims, and resolve complaints or disputes.
We may also use information for another purpose that is reasonably compatible with the reason it was collected or with the individual’s authorization.
11. How We Disclose Information
HLK does not sell customer personal information and does not provide customer personal information to another business for that business’s independent marketing purposes.
HLK may disclose information to providers that support website hosting and maintenance, website forms and security, telephone and voicemail services, text messaging, email, scheduling and dispatch, payment processing, invoicing and receipts, accounting and payroll, cloud storage and backups, analytics and advertising, customer relationship management, fraud prevention, review management, insurance, legal, collection, and professional services, and vehicle-manufacturer, key-code, security-verification, and industry-authorized services.
These providers may process information in connection with the services they provide to HLK. Their handling and retention of information may also be governed by their own systems, settings, agreements, and privacy policies. HLK does not control every aspect of an independent provider’s data-retention practices.
HLK may also disclose information at the customer’s direction or with consent, to verify ownership or authorization, to comply with legal process or another legal obligation, to protect the rights, safety, property, or security of a customer, another person, HLK, or the public, to investigate suspected fraud, theft, unauthorized access, or unlawful activity, to an insurer, attorney, accountant, collection provider, or other professional adviser when reasonably necessary, or in connection with a merger, acquisition, financing, restructuring, sale of assets, or transfer of some or all of the business, subject to appropriate confidentiality and legal requirements.
12. Data Retention
HLK retains information for as long as it remains reasonably useful for the customer relationship, service history, security needs, or the purpose for which it was collected. Retention may also depend on the nature and sensitivity of the information, the type of service performed, future authorized service needs, warranty and service-history needs, fraud-prevention and access-management requirements, accounting and tax obligations, insurance requirements, payment and collection matters, contractual obligations, applicable legal requirements, and pending or reasonably anticipated disputes.
HLK periodically reviews records and deletes or securely disposes of information that is no longer reasonably needed, subject to practical, legal, accounting, security, and technical limitations. Temporary identification and ownership-verification images are generally deleted after verification or required submission is completed. Text messages and voicemail may be removed from active systems after they are no longer operationally useful, although relevant information may remain in a service, transaction, opt-out, backup, or dispute record. Call recordings and similar records are retained according to business need and are periodically deleted when no longer reasonably useful.
Commercial keying, master-key, restricted-key, access, programming, and related security records may be retained while useful for authorized future service. Estimates, invoices, transaction records, customer contact records, and completed-service records may be retained while the customer relationship or service history remains useful and for tax, accounting, warranty, insurance, fraud-prevention, collection, or dispute purposes. Opt-out records may be retained to help prevent future unwanted communications.
Third-party providers may retain logs, analytics information, security records, submissions, backups, payment records, or other information under their own systems, settings, agreements, legal obligations, and privacy policies. HLK does not represent that it controls provider retention periods that have not been verified or that are established independently by the provider.
13. Information Security
HLK uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information maintained. Current safeguards may include passwords or device access codes, multi-factor authentication where available, role-based or need-based access, separation of business and personal accounts, remote device-locking or erasure capabilities, software and security updates, backups, secure deletion of electronic records when appropriate, secure destruction of sensitive paper records, and limits on access to sensitive vehicle, property, keying, and access information.
No method of transmission, electronic storage, or security protection can guarantee absolute security. Customers should avoid sending unnecessary sensitive information through unsecured channels and should contact HLK when guidance is needed for securely providing authorization documents or other sensitive records.
14. Privacy Requests and Communication Choices
A person may contact HLK to request an explanation of the information HLK holds about that person, correction of inaccurate contact information, deletion of eligible information, or an end to marketing emails, marketing texts, or other nonessential communications.
HLK may need to verify the requester’s identity and authority before providing, changing, or deleting information. Verification may involve confirming information by telephone, matching service, estimate, invoice, or transaction details, confirming access to a telephone number or email address associated with the record, requesting written authorization from an authorized agent, or using another method appropriate to the sensitivity of the information and the circumstances.
HLK may decline or limit a request when the requester cannot be reasonably verified, the request concerns another person’s information, fulfillment would create a security risk, or continued retention is reasonably necessary. Information may remain retained for tax and accounting obligations, completed transaction records, fraud prevention, ownership or authorization documentation, warranty and service history, legal claims or disputes, insurance matters, payment and collection matters, security and access-control records, opt-out suppression, and other legitimate business or legal purposes. A request to delete information does not necessarily require deletion of every record associated with a transaction or completed service.
Privacy requests and communication choices may be submitted by email to info@handeelockandkey.com, by telephone at 912-527-8700, or by mail to Handee Lock & Key, 1295 Dorsey Clark Rd, Sylvania, GA 30467.
15. Children’s Privacy
Our website and locksmith services are not directed toward children. We do not knowingly seek to collect personal information directly from children through the website. A locksmith-service request must be made by an adult, and an adult must be present for service. A parent or legal guardian who believes that a child has provided personal information to HLK may contact us using the information below.
16. Third-Party Websites and Services
Our website, communications, invoices, and service process may link to or interact with third-party websites and services. Those providers operate under their own privacy policies, security practices, terms, and technical systems. HLK does not control and is not responsible for the independent privacy practices of third parties. Customers should review the privacy terms of any third-party service through which they submit information or complete a transaction.
17. Changes to This Privacy Policy
HLK may update this Privacy Policy when services, technology, business practices, providers, or legal obligations change. When material changes are made, HLK will post the revised policy on the website and update the effective date. The version posted on the website will be the current version.
18. Contact Us
Questions, privacy requests, and communication preferences may be directed to Handee Lock and Key LLC, doing business as Handee Lock & Key, at 1295 Dorsey Clark Rd, Sylvania, Georgia 30467. This is a mailing and appointment-only business address. Please contact us before visiting.
Telephone: 912-527-8700
Email: info@handeelockandkey.com
Website: https://www.handeelockandkey.com
Handee Lock and Key LLC, doing business as Handee Lock & Key, respects the privacy of our customers and website visitors. This policy explains the information we may collect, how we use and disclose it, how long we may retain it, and the choices available to individuals whose information we hold.