Website terms
The terms that govern use of the Handee Lock & Key website and related online services.
1. Who We Are
Handee Lock and Key LLC, doing business as Handee Lock & Key (“HLK,” “we,” “us,” or “our”), operates handeelockandkey.com. HLK is a mobile locksmith business serving customers in Southeast Georgia. Our published address is a mailing and appointment-only business address; it is not an unrestricted walk-in storefront.
2. Acceptance and Scope
These General Website Terms of Use (“Terms”) apply to access to and use of the HLK website, including public pages, contact methods, forms, links, and other website features that may be available from time to time. By using the website, submitting information, or using an interactive feature, you agree to comply with these Terms to the extent permitted by applicable law.
If you use the website on behalf of a business, property owner, employer, fleet, property manager, or other organization, you represent that you are authorized to act for that person or organization. If you do not agree with these Terms, do not submit information or use interactive website features.
These Terms govern website use only. They do not establish the complete terms for locksmith work, payment, cancellation, trip charges, diagnostics, warranties, customer-supplied parts, special-order items, or other service matters. Those subjects may be addressed in a separate estimate, invoice, work order, authorization, customer-service policy, or other agreement.
3. Website Information Is General
Website content is provided for general information about HLK, the types of services we may offer, and the communities we may serve. It is not a binding quote, final diagnosis, guarantee of availability, guarantee of compatibility, or promise that a particular service can be completed in every situation.
Locksmith work often depends on the actual vehicle, key, lock, door, frame, hardware, access-control system, property condition, available parts, ownership documentation, authorization, safety conditions, and technical or legal access available at the time of service. Website descriptions cannot replace an on-site or case-specific evaluation.
Product names, manufacturer names, vehicle brands, lock brands, and system names may be used to describe compatibility or experience. Unless expressly stated, those references do not mean that HLK is affiliated with, endorsed by, sponsored by, or authorized by the referenced manufacturer or brand.
4. Service Requests, Scheduling, and Responses
A message, form submission, email, voicemail, text message, or other website inquiry is a request for contact or information. It does not guarantee that HLK has accepted a job, reserved an appointment, confirmed a price, obtained required parts, or agreed to perform service. A service request is accepted only after HLK directly confirms the relevant details.
Do not rely on the website, email, a contact form, or text messaging as the sole method for urgent or time-sensitive communication. Website messages may not be reviewed immediately. For immediate assistance, call 912-527-8700. For danger to life, health, or public safety, contact 911 or the appropriate emergency authority.
Any response-time estimate is an estimate only. Travel, weather, traffic, job conditions, availability, parts, customer authorization, and other circumstances may affect whether and when service can be provided.
5. Mobile Service Areas and Business Location
City, county, neighborhood, road, landmark, military-installation, or regional references on the website describe areas where mobile service may be available. They do not represent a staffed office, storefront, or permanent technician location in each community.
Service-area information may change and does not guarantee that every address or location within a named area is covered at all times. Availability may depend on distance, scheduling, road conditions, service type, authorization, and other practical considerations.
6. Ownership, Authority, and Lawful Requests
You may use the website to request locksmith service only for a vehicle, property, facility, lock, key, door, system, or account that you own or are lawfully authorized to access or manage. HLK may require proof of identity, ownership, possession, employment, agency, tenancy, property-management authority, fleet authority, court authority, or other authorization before discussing sensitive information or performing work.
HLK may decline, pause, or cancel a request when authorization cannot be reasonably verified; when the request appears unlawful, unsafe, deceptive, or inconsistent with another person’s rights; when required information is unavailable; or when the work is outside HLK’s service capabilities or legal authority.
A locksmith-service request must be made by an adult, and an adult must be present for service. Nothing on the website authorizes a user to obtain access to another person’s vehicle, property, records, keys, credentials, codes, or security information.
7. Information You Submit
When you submit information through the website or a website-linked communication method, you agree to provide information that is accurate to the best of your knowledge and reasonably necessary for the request. Do not submit information that is false, misleading, unlawfully obtained, unrelated to the request, or intended to impersonate another person.
If a website feature permits photographs, documents, or files, submit only material that you are authorized to provide and that is reasonably related to the requested service. Avoid including unrelated sensitive information. You remain responsible for the material you submit.
You retain any ownership rights you have in material you submit. You grant HLK and its supporting providers a limited permission to receive, copy, review, store, transmit, and use the material as reasonably necessary to respond to the request, verify authorization, evaluate or coordinate service, perform requested work, maintain appropriate business records, prevent fraud, protect safety and security, or comply with legal obligations. Our handling of personal information is further described in the Privacy Policy.
8. Permitted Website Use
You may use the website for lawful purposes, including to:
- Learn about HLK and the general categories of locksmith services that may be available.
- Review service-area, contact, privacy, cookie, and communication information.
- Request information or contact HLK regarding a legitimate service need.
- Save or print a reasonable number of pages for personal or internal business reference.
9. Prohibited Conduct
You may not use the website to:
- Request or facilitate unauthorized entry, theft, fraud, impersonation, harassment, stalking, or another unlawful act.
- Submit false ownership, identity, authorization, location, payment, or service information.
- Attempt to obtain keys, codes, credentials, access records, security information, or services without lawful authority.
- Introduce malware, harmful code, automated attacks, excessive requests, or other material intended to disrupt or compromise the website or connected systems.
- Probe, scan, test, bypass, or defeat website security, authentication, rate limits, access controls, or technical restrictions without written authorization.
- Scrape, harvest, copy, index, or collect website content or contact information through automated means in a manner that burdens the website, violates law, or exceeds ordinary search-engine indexing.
- Misrepresent affiliation with HLK or use HLK names, logos, telephone numbers, email addresses, or website content to deceive another person.
- Interfere with another person’s use of the website or use website information in a way that violates privacy, intellectual-property, or other legal rights.
HLK may block, restrict, preserve, or report activity that appears unlawful, abusive, fraudulent, threatening, or harmful to the website, customers, the public, or another person’s rights.
10. Intellectual Property
The website’s original text, photographs, graphics, logos, design elements, page arrangement, and other content are owned by or licensed to HLK or its service providers and may be protected by copyright, trademark, and other laws. No ownership right is transferred to you by accessing the website.
You may view, print, or save website content for lawful personal use or internal business reference. Except as allowed by law or with prior written permission, you may not reproduce, republish, distribute, sell, create derivative works from, publicly display, remove attribution from, or commercially exploit website content.
Third-party names, logos, photographs, product information, and other materials remain the property of their respective owners. Any permitted reference to them is subject to the rights of those owners.
11. Third-Party Websites and Services
The website may link to or display content from independent providers, including mapping, review, payment, manufacturer, social-media, analytics, hosting, security, scheduling, or other services. A link or integration is provided for convenience or website functionality and does not necessarily constitute an endorsement.
HLK does not control the availability, accuracy, security, accessibility, privacy practices, terms, content, or retention practices of independent third parties. Your use of a third-party website or service is governed by that provider’s own terms and policies.
12. Privacy, Cookies, and Text Messaging
Use of the website is also subject to the following related notices and terms:
Privacy Policy — explains how HLK may collect, use, disclose, retain, and protect personal information.
Cookie Notice — describes cookies and similar website technologies and available choices.
Text Messaging Terms and Conditions — governs service-related text-message communications.
Submitting a telephone number or email address authorizes HLK to respond to the inquiry through reasonable communication channels. It does not by itself create consent for promotional campaigns. Communication preferences and opt-out methods are described in the applicable policy or terms.
13. Website Availability and Changes
HLK may update, correct, reorganize, suspend, restrict, or discontinue any part of the website at any time. Website content, service descriptions, service areas, links, forms, technology, and availability may change without advance notice.
We try to present useful and accurate information, but website content may contain errors, omissions, outdated information, broken links, or technical problems. HLK does not guarantee uninterrupted access, continuous availability, compatibility with every device or browser, or that every defect will be identified or corrected immediately.
14. Website Disclaimer
To the fullest extent permitted by applicable law, the website and its content are provided “as is” and “as available” for general informational purposes. HLK disclaims implied warranties concerning the website itself, including implied warranties of merchantability, fitness for a particular purpose, noninfringement, accuracy, and uninterrupted availability, except to the extent a warranty cannot lawfully be excluded.
This website disclaimer applies to the public website and general website information. It does not replace or determine any warranty, duty, right, or remedy that may apply to actual paid locksmith work under a separate agreement or applicable law.
15. Limitation of Liability for Website Use
To the fullest extent permitted by applicable law, HLK and its website-support providers will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses arising solely from use of or inability to use the website, reliance on general website information, a website outage, malicious third-party activity, or use of an independent third-party link or service.
This section does not limit liability that cannot lawfully be limited. It also does not establish a liability limit for locksmith services, bodily injury, property damage, gross negligence, willful misconduct, or obligations arising under a separate service agreement.
16. Dispute Resolution for Website Use
Scope and governing law. This Section applies only to disputes arising out of or relating to access to or use of the HLK website, website content, information submitted through website forms, website communications or interactive features, or the website’s collection or handling of information. It does not by itself create an agreement to arbitrate disputes arising from locksmith services or another service transaction with HLK. Georgia substantive law applies to covered claims except where federal law or another applicable law controls.
Mandatory individual arbitration. Except for a claim eligible to be brought in small-claims court and a matter that applicable law does not permit to be arbitrated, HLK and the website user agree that any dispute covered by this Section will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules, rather than in court.
Federal Arbitration Act. The parties acknowledge that use of the website and the transactions contemplated through it involve and affect interstate commerce. The arbitration agreement in this Section is governed by the Federal Arbitration Act (“FAA”), 9 U.S.C. §§ 1–16, including as to its interpretation, enforceability, and enforcement.
IMPORTANT — MANDATORY INDIVIDUAL ARBITRATION AND CLASS-ACTION WAIVER. PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS LEGAL RIGHTS, INCLUDING THE RIGHT TO HAVE A COVERED DISPUTE DECIDED BY A JUDGE OR JURY AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Informal notice first. Before filing arbitration, the claimant must give the other party a written Notice of Dispute describing the claimant’s name and contact information, the website activity involved, the nature and factual basis of the dispute, and the relief requested. Notice to HLK must be sent to Handee Lock and Key LLC, 1295 Dorsey Clark Rd, Sylvania, GA 30467, and may also be emailed to info@handeelockandkey.com. The parties will have 30 days after receipt of a complete Notice of Dispute to try in good faith to resolve the matter before arbitration is filed. A limitations period is tolled during that 30-day period to the extent permitted by law.
Administrator and rules. Arbitration will be administered by AAA under the AAA Consumer Arbitration Rules in effect when the arbitration is filed, as modified by this agreement. If those rules conflict with a nonwaivable requirement of applicable law, the law controls. If AAA is unavailable or declines to administer the dispute and the parties cannot agree on a substitute administrator, a court of competent jurisdiction may appoint an arbitrator or administrator consistent with the FAA.
Hearing and remedies. The arbitrator may award any individual remedy or relief that a court could award under applicable law, including statutory damages, injunctive relief, and attorney fees when authorized by law. Any hearing may be conducted by telephone, video conference, documents-only procedure, or in person as permitted by the applicable rules. An in-person consumer hearing will occur at a reasonably convenient location for the consumer unless the parties agree otherwise.
Fees. Consumer arbitration fees will be allocated under the AAA Consumer Arbitration Rules and applicable fee schedule, except that HLK will pay any amount that applicable law or those rules require the business to pay. HLK will not seek to shift its arbitration fees or arbitrator compensation to an individual consumer except where applicable law and the AAA rules expressly permit that result for a frivolous or bad-faith claim.
Small-claims option. Either party may bring an individual claim in a court of competent jurisdiction that qualifies as a small-claims matter, so long as the claim remains individual and is not pursued as a class, collective, consolidated, or representative action. If a qualifying small-claims action is filed after an arbitration demand, either party may ask that the arbitration be closed as permitted by the AAA rules.
INDIVIDUAL PROCEEDINGS ONLY; CLASS-ACTION WAIVER. HLK AND THE WEBSITE USER EACH AGREE THAT A COVERED DISPUTE MAY BE BROUGHT ONLY IN THAT PARTY’S INDIVIDUAL CAPACITY. TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY MAY BRING, JOIN, OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION, AND AN ARBITRATOR MAY NOT CONSOLIDATE THE CLAIMS OF DIFFERENT PERSONS OR PRESIDE OVER ANY FORM OF CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING WITHOUT THE WRITTEN AGREEMENT OF ALL AFFECTED PARTIES.
Who decides enforceability. A court, rather than the arbitrator, will decide disputes concerning whether an arbitration agreement was formed and whether the individual-proceedings/class-action waiver is enforceable. All other disputes concerning the interpretation, applicability, scope, or enforceability of this arbitration Section are for the arbitrator to decide to the extent permitted by law.
Survival and severability. This arbitration agreement survives termination of website use and changes to these Terms. If a portion of this arbitration Section is unenforceable, it will be severed or limited to the minimum extent necessary and the remainder will remain in effect; however, if the prohibition on class or representative arbitration is held unenforceable as to a particular claim or requested remedy, that claim or remedy will proceed in court and not in class or representative arbitration to the extent required by law.
Service transactions are separate. Nothing in this Section changes the limitation stated elsewhere in these Terms that these General Website Terms do not, by themselves, establish the terms governing locksmith services performed by HLK or bind a customer to arbitrate a later service dispute. Any service-transaction arbitration agreement must be separately incorporated into or specifically acknowledged as part of the applicable service transaction.
17. Severability and No Waiver
If a provision of these Terms is found unenforceable, that provision will be applied to the greatest extent permitted or separated from the remaining provisions, and the remainder will continue in effect. A failure by HLK to enforce a provision on one occasion does not waive the right to enforce it later.
18. Changes to These Terms
HLK may revise these Terms when website features, business practices, service providers, or legal requirements change. The revised version will be posted on the website with an updated effective date. The version posted on the website is the current version.
19. Contact Information
Questions about these Terms may be directed to:
Handee Lock and Key LLC
Doing business as Handee Lock & Key
1295 Dorsey Clark Rd
Sylvania, GA 30467
Mailing and appointment-only business address. Please contact us before visiting.
Telephone: 912-527-8700
Email: info@handeelockandkey.com
Website: handeelockandkey.com
These Terms govern use of the public Handee Lock & Key website. They apply to website content, communications, and interactive features, but they do not by themselves create a locksmith-service agreement or replace an estimate, invoice, authorization, work order, or other terms applicable to a particular service.